Shipping: All Standard products ordered typically ship the next business day. Items that are ordered on Friday, Saturday or Sunday will ship out on Monday unless it is a holiday. Please remember that weekends are not counted as transit days. Shipping charges are based on the total weight of your order and is calculated during the checkout process where you will also be asked which method of shipping you desire.

Returns - Standard Products: All of our standard products carry a 15 day money back guarantee from the date of purchase. If for any reason you are not 100% satisfied with your purchase you may return it to us as long as items are returned in the same mint condition as received.

Returns - Custom Engraved Products: All of our custom laser engraved products carry a 15 day exchange guarantee from the date of purchase. This guarantee only covers the unlikely event that there is a defect in the link(s) or a spelling error that is our fault.

How to Return Product: If for any reason you are not happy with your purchase simply email us at sales@charmsconnection.com or call us at 320.256.7805 We will happily exchange your product or issue a refund .